Information Collected About You
When you use the Services, we collect information as follows:
If you choose to register or update an existing account with Knowolol or access certain Services, you may be required to provide certain personal information, such as your name, address, telephone number, gender, email address and date of birth, and a username and password to access your Knowolol account. You are responsible for ensuring the accuracy of the personal information that you submit to Knowolol.
At registration and at various times as you use the Knowolol Sites, you may be given the option of providing us with personal information in order to receive informational/promotional newsletters – such as a newsletter relating to a specific health condition – via email from Knowolol and/or directly from third parties
Emails You Send to Knowolol
Services and Device Information
When you access and use the Services, Knowolol automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times). Knowolol may also collect device-specific information when you install and use an App including your device model, operating system information, advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information. When enabled by you, we collect precise location information provided by your mobile device, which you may disable through the device settings.
Precise Geolocation Data
When enabled by you, we collect precise location information provided by your mobile device, such as latitude and longitude. We do so to provide you more relevant content including advertising based on your location. You may disable the collection and use of your location data through your device settings. To change location settings on your device, please refer to your device’s official knowledge base.
Cookies and Other Tracking Technologies
How Information Collected About You is Used
Information about your use of the Services may be used for the following purposes:
to provide, improve and create new Services,
to respond to your inquiries and to send you administrative communications about the Knowolol Sites and Services,
to obtain your feedback about the Knowolol Sites and Services,
to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from Knowolol,
to statistically analyze trends and user behavior and activity including how frequently areas of the Knowolol Sites are visited, how the Services are being used and how many emails are received and opened,
to detect and defend against fraud and other threats to the Services and our users,
to identify issues with the Services,
to conduct research and measurement activities, including those described below, and
to administer your account.
In addition, Knowolol may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.
This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the Knowolol Sites, to our current or prospective advertisers and other business partners.
Sharing Your Information
Knowolol Subsidiaries and Corporate Affiliates
Compliance with Law, Regulation, and Law Enforcement Requests
To cooperate with government authorities and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose personal information as described below.
How your Information is Secured and Retained
We take reasonable security measures to protect the security of your personal information. Despite Knowolol's efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your personal information is important to us. When you enter personal information, we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your personal information as long as your account is active or as needed to provide you Services. At any time, you can remove your personal information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Knowolol from our servers. See “Your Choices and Rights” below for more information on how you can update or remove your personal information. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Your Choices and Rights
Updating/Removing Your Personal Information
If you have registered and desire to delete any of your registration information you have provided to us from our systems, please contact us using the Contact Us link provided at the bottom of every page of the Knowolol Sites. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Knowolol Sites from our servers.
You can unsubscribe from an email newsletter by:
Following the directions included at the bottom of the newsletter and using the “Unsubscribe” link found in the emails.
Logging in to the Knowolol Sites and unchecking the newsletters you no longer wish to receive under the “My Profile” section.
If you decide that you would prefer not to receive personalized email or secure electronic messages from the Knowolol Health Manager tool, you may also "Opt-out" of the Service by clicking on the settings tab on your Health Manager home page and changing your email preference or following the unsubscribe instructions included in each email.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.
We are committed to protecting the privacy of children. The Knowolol Sites are not designed or intended to attract children under the age of 13. The Knowolol Sites do not collect personal information from any person we actually know is under the age of 13.
Note to Users Outside of the United States
Additional Information for Knowolol's Visitors from the European Economic Area ("EEA")
If you are a Knowolol user in the EEA, you can: (i) access personal information we have about you (we will try to provide information within 30 days of your request); (ii) have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to the specific Service, logging-in and making the desired change); (iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue; (iv) withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal); or (v) if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority. If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described in the Contacting Knowolol About Your Personal Information or Privacy section below. We will respond to your request within a reasonable timeframe.
Contacting Knowolol About Your Personal Information or Privacy